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Sellers

How can a seller edit his/her profile?

You must first be logged in to your account. Then click on your User Name and automatically you transfer to your Dashboard. In the third section, which has the title "My Sales" you select the seventh button “Profile". Then your profile page opens, where you can make any changes you want in your profile.


How do I upload my products?

To be able to upload products for sale on NVbay you must first have subscribed to it.

Then, from the NVbay home page, clicking on the 'Sale' option in the top right corner you are redirected to the product fill form. There you have to enter all the required information, which is marked with an asterisk.

You also have the ability to add any other information you want, for example: a manufacturer of the product, which helps buyers find your product faster. Then add the photos of your product and click the 'Submit' button.  Your product is being reviewed by NVbay administrators and if approved is hosted on its website. If your product is not approved by NVbay administrators, they will contact you directly to resolve the problem.


How do I remove / deactivate a product? How do I edit a product?

You must first be logged in to your account. Then, if you place the cursor over your User Name, you will open a small menu with the first option "My Products", which you click on. Then you are transferred to the page «Your Products». There you see your products and at your right side of the four symbols:

  • Magnifying glass: transfers you to the product page
  • pair: disable posting
  • pencil: you can make changes at the product
  • x: delete a product


When and how does the Seller receive the money for buying and selling?

A) IF THE SELLER IS BUSINESS/SHOP:

The money from buying a product is released by NVbay to the vendor/shop immediately after the buyer's payment has been posted to the NVbay account. However, if the Customer has selected “Cash on Delivery” , the Company will proceed in advance to the Seller's account of the amount received, minus the commission rate, with the information received by the Company from its receiving courier company of the product / order by the Consumer and payment of the price. In the case of cash on delivery, the products will be dispatched only through the courier company, that NVbay cooperates with. The cooperation of NVbay with the companies of all kinds is legally enforceable, having been preceded by a co-operation agreement signed by both parties.


B) IF THE SELLER IS PRIVATE:

The buyer has 48 hours from receiving the product to update the NVbay about the status of the product so that the platform administrators can immediately release the vendor's money. This service operates 24/7. If the buyer within this 48-hour period has not updated the NVbay for the status of the purchased product, the NVbay administrators presume that the product is in line with its description and proceed to release the money and transfer it to the seller's account.

In the case of cash on delivery, under the terms stated in the "Payment Methods" section, the price will be credited to the account of the seller - private person whom the latter will have indicated on the platform after the expiration of the 48-hour period provided in the previous paragraph and under condition that there will be no return issue.

If, within 48 hours of receipt of the product, the NVbay administrators are informed that the product is not in the status advertised, the buyer will notify NVbay to return the product to the seller. After the product is returned to the seller, the money is returned to the buyer's account.

If any objection is raised on the part of the vendor regarding the existence of defects or the non-response of the product to the described situation, the buyer will also bear the burden of proving any defects that were not mentioned in the description or non-response to the original description, such as relies. In this case, NVbay may require the buyer to prove it by sending photos or any other supporting material. If the photos certify the product's non-response to its advertised status, the product is returned to the seller, and then the money is transferred back to the buyer's account, and NVbay has no profitability in this case. Return costs will be borne by the buyer, unless otherwise specified by the private seller.


How does the Auction work?

The seller uploads the product he wishes to put up for auction by setting the date / time when the auction will start and the duration. In addition, it can also set an immediate purchase price if it so desires.

When the auction starts the product is displayed in the Section Bail, accompanied by a countdown counter. By the end of the deadline all users / buyers can bid on the product with the amount they want.

Caution!

Whenever a user makes a bid, the next one should bid more if he wants to get that product.

Winner of the auction is the bidder with the highest bid. The product is shipped to his basket and has 48 hours to buy.

Finally, if someone wants to buy the product directly without waiting for time, he can click the Buy Now button at the direct purchase price.

If auction time expires and the product is not committed by a buyer, the seller has the right to reposition the product in any way he wants to sell

The methods for payment of the price, delivery of the product (or any return thereof), the policies mentioned in the relevant chapters of this


How does Negotiation work?

When a product is in negotiation, the buyer can see its price and make a lower price bid to get it. Then a direct e-mail is sent to the seller with the offer and he or she can accept or reject it. In the event of a rejection, the buyer is notified by e-mail but also by notice to his Dashboard that his offer has been rejected. If the seller accepts the offer, then the product is added to the buyer's basket and he has 48 hours to buy it. During this time, the seller cannot accept another offer because the product is committed by the above buyer.

The methods for payment of the price, delivery of the product (or any return thereof) are governed by the policies listed in the relevant chapters hereof.


How do I reply on questions about products?

A prerequisite is to be a registered member and be logged in. If you do double-click on your User Name, you are transferred to the dashboard. In the third section which has the title "My Sales" you select the ninth button "Questions". Then you are transferred   to the page “Question Management”. There at the right side of the page you see a magnifying glass. Click on it and you can answer the question you have received. The message will also appear in the profile.